A results-oriented approach
How do we get onto the winners podium?
With a tailor-made solution focused on providing a better user experience, more satisfaction and greater productivity. And one which is, moreover, financially efficient and operationally effective.
We follow a results-oriented approach. Professionals don't leave anything to chance.
How do your people work? In the office? On location? At home? We make creative adaptations. No one size fits all.
Workshops and roadmap
We tune the car to the circuit you'll be driving on. What are your needs? How do we cater to them all in processes? What can we improve?
Decide on the basis of a business case with a clear TCO and cost per user. Obtain a high-level design and help fine-tune it in detail or test a prototype.
A statement of work establishes our collaboration. You receive a project plan, with transition and roll-out of the helpdesk.
Just step on the gas pedal
As a team manager you monitor your racing car's parameters and adjust your SLAs and KPIs with the assistance of our service manager.
The building blocks of your helpdesk
Local and/or remote helpdesk team
1st, 2nd and 3rd line support working locally or remotely, as you wish.
A counter and/or our flying squad that assists users at their desk.
Monitoring and analysis of the actual user experience.
Follow-up and improvement plans from our service manager.
A user-friendly portal in which users can start up the main processes and follow up their tickets.
MyAssistant (link to Proximus Page)
Or other creative solutions