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Managed services FAQ

Here's an extended list of frequently asked questions (FAQs) related to IT managed services of technical support (upon request, remote call center, on-site specialists) and IT network/software maintenance services, along with short answers:
 

IT Technical Support outsourcing services

 
Q1: What is "Support services on request (SSoR)"? SSoR provides on-demand technical assistance when needed.
Q2: How does the "Remote support helpdesk" work? Our remote call center offers support via phone and chat.
Q3: Can you send on-site specialists if required? Yes, we dispatch experts to your location when necessary.
Q4: What are the response times for technical support? Our response times depend on the severity of the issue.
Q5: Do you offer support for specific software applications? Yes, we provide support for a wide range of software applications.
Q6: How do you ensure the security of remote support sessions? We use encrypted connections and strict access controls for security.
Q7: Can you assist with hardware troubleshooting and repairs? Yes, we provide hardware support and can assist with troubleshooting.
Q8: Is technical support available after business hours? Yes, we offer 24/7 technical support for critical issues.
Q9: What types of industries do you offer technical support to? We provide support services to various industries and businesses.
Q10: How can I request technical support from your team? You can reach our support team via phone, email, or our online portal.

IT Update & Maintenance outsourcing services

Q1: What does "Managed network & cloud hosting" mean? We handle the maintenance and hosting of your IT network and cloud services.
Q2: Do you provide regular software updates and patches? Yes, we ensure your software is up-to-date for optimal performance.
Q3: How do you handle network security and protect against cyber threats? Our team implements robust security measures to safeguard your network.
Q4: Can you assist with data backup and disaster recovery planning? Yes, we offer data backup and recovery solutions to protect your data.
Q5: Do you offer proactive monitoring for network and software health? Yes, we monitor your network and software for any potential issues.
Q6: Can you manage our cloud resources and optimize costs? Yes, we can optimize your cloud usage to control costs.
Q7: How do you handle software licensing and compliance? We ensure your software is properly licensed and compliant.
Q8: Do you offer scalable solutions to accommodate business growth? Yes, our services are designed to scale with your business.
Q9: What types of networks and software do you support? We support a wide range of networks and software applications.
Q10: How do I request network or software maintenance services from you? You can contact our team to discuss your maintenance needs.

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