Home > Werken bij ons > Marketing & Sales > Presales Services Consultant

Presales Services Consultant

Bij Proximus SpearIT doen we er alles aan om bedrijven slimmer, veiliger en sneller te laten werken. Onze waaier aan IT-diensten is bijzonder uitgebreid en dat weten onze klanten. Omdat we zo hard groeien, zijn we constant op zoek naar extra (wo)manpower. 

 

Proximus SpearIT staat sterk in:

  • Infrastructuurprojecten en integraties, on-site en in de cloud
  • Diensten als netwerken, security, Skype for Business, storage, onderhoud van netwerken en servers, monitoring, service desk en on-site support.
  • Ondersteuning door IT-specialisten, projectmanagers en interimmanagers.
  • Verkoop van servers, netwerkapparatuur, smartphones, tablets, PC’s en toebehoren

What do we expect from you?

The presales services consultant takes the ownership of the service related aspects in customer offers and ensures a suited service approach is applied in the proposal. He/she works in close collaboration with the presales consultants of the different solution houses within SOL IT and SOL Telco.

For multi-solution projects, the presales services consultant ensures a good alignment between the services on the different solutions in the bid, and brings maximal end-to-end customer experience across all solutions. 
 
Job description:

  • Increasing Proximus’ added value in service related bids
  • Turning service aspects into real differentiators in customer proposals
  • Convincing our customers by our service quality (assist sales in customer presentations)
  • And as a consequence, improve win ratio of bids

Job Description:

Understanding customer needs with respect to services

  • Determine which type of services are requested (installation, maintenance, monitoring, management, reporting,…).
  • Understanding the reasons behind the different service requirements of the customer (global context, customer pains,…)

Services strategy & requirements management

  • Determine the service gap between the customer requirements and Proximus standard capabilities. Decide which services to outsource to external parties (in agreement with service delivery organization)
  • Making a meaningful trade-off between service compliance level, risks and buying criteria of the customer.
  • Deciding which SLA’s to offer on the different elements and including them into an end-to-end SLA approach for the customer where possible/needed.

 
Services pricing in customer proposals

  • Ensuring market conform service pricings in customer bids (in collaboration with ICT pricing team)
  • Ensure correct and complete services costing input for project P&L’s.

Find & describe quick-win solutions for specific customer needs

  • Take the ownership of finding quick win solutions to comply to specific services related customer needs in the scope of a customer bid.
  • Validate customized services proposals with product managers and service delivery before sending out the proposal to the customer

Service optimization

  • Formulate concrete service development improvement actions to the services development team.
  • Work-out reusable descriptions of service related topics and ensure they are put available for future customer projects

Qualifications:

Main competences

  • You have excellent communication, presentation & proposal writing skills;
  • You are a team player and can easily work with different people in different functional domains;
  • You are result driven and stress resistant. Working under tight deadlines does not bother you;
  • You take ownership and responsibility;
  • You understand customer needs and can formulate suitable propositions;
  • You have a good balance between a critical attitude and constructive ‘can do’ attitude;
  • You are flexible and solution-oriented.

 
General knowledge & experience

  • Minimum 5 years relevant experience
  • Good high level knowledge of various ICT-domains
  • Good understanding of the Proximus organization
  • Master grade or equal by experience
  • Interest in ICT services is key. Knowledge of ITIL and experience in a presales environment are a big plus
  •  Excellent French/Dutch writing skills. Native French is a plus

Your working place:

Brussels

Wat bieden wij?

Bij Proximus SpearIT kan je carrière alle richtingen uit. Je staat op de eerste rij om nieuwe technologieën te verkennen en kunt via onze ICT Academy steeds je vaardigheden aanscherpen. Onze werkcultuur is die van de kmo: we zeggen het zoals het is en gaan geen enkele uitdaging uit de weg.

Omdat we deel uitmaken van de Proximus-groep, geniet je hier eveneens van de voordelen en zekerheden van een groot bedrijf. Je mag rekenen op een aantrekkelijk salaris en een uitgebreid pakket aan extralegale voordelen.

Goesting om erin te vliegen? 

Aarzel niet en stuur gauw jouw motivatiebrief en cv door via de knop onderaan.

Heb je nog vragen over deze job? Contacteer dan gerust Carima Mouhhadi via haar mail carima.mouhhadi@proximus-spearit.be.

 

Proximus SpearIT – 38 Ferdinand Allenstraat – 3290 Diest

Solliciteer nu!

Maak al kennis met enkele collega’s

Ken Vanmarsenille,
Field Engineer

“Ik ben een goed jaar in dienst bij Proximus SpearIT. Het eerste half...

Lees verder

Ken Vanmarsenille

Engin Kalça,
Team Lead Support System Engineers

"Als IT’er vind ik het heerlijk om met de nieuwste technologieën...

Lees verder

Engin Kalça

Maxime Lamy,
Technical Architect

“Ik ben een man van uitdagingen. Geef mij een doel en ik herleef...

Lees verder

Maxime Lamy

Tom Tomczak,
Managing Director

Zoals onze naam aangeeft, zijn we voor 100% dochter van de Proximus Groep, de...

Lees verder

Tom Tomczak
Contact