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Service Integration Delivery Manager

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

Proximus SpearIT strengths:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

We are currently looking for a motivated Service Integration Delivery Manager who will own several customer contracts to ensure correct execution, high customer experience and create new & innovative business.

Job description:

  • Lead the governance team and take full Accountability for customer experience and customer satisfaction and related improvement plans. Motivate and challenge your (virtual) team to make them go the extra mile in boosting customer satisfaction in a cost-efficient way
  • Ensures correct contract execution (scope, SLA’s, invoicing ,…)
  • Responsible for having the right end-to-end processes in place to get a meaningful service integration layer across the full partner ecosystem
  • Develop new business by ensuring service improvement actions and driving innovation
  • Setting up and managing the partner ecosystem needed to win and run your deals.
  • Manage, drive & steer the P&L and report clearly and regularly on the financials and operational aspects of your contracts
  • Manages operational & contractual customer relation and is SPOC for all account related escalations

Profile

  • ITIL certification
  • project management experience is a plus
  • Industrial engineer, or equivalent by experience
  • knowledge of datacenter solutions
  • Minimum 6 years of relevant experience in ICT and hosting services
  • Highly customer focused
  • Proactive, assertive without being arrogant
  • Able to manage resources efficiently (people, time, budget, tasks, virtual teams)
  • Able to communicate efficiently and effectively, and liaise actively at all levels with your customers/colleagues
  • Fluent in Dutch, French and English (oral and written) 

Your working Place

Brussels Proximus office & customer office

Quelle est notre offre?

Chez Proximus SpearIT, votre carrière peut prendre toutes les directions. Vous êtes aux premières loges pour découvrir les nouvelles technologies et pouvez affûter en permanence vos compétences via notre ICT Academy. Notre culture d'entreprise est celle d'une PME : nous disons les choses telles qu'elles sont et ne renonçons face à aucun défi.

Filiale du Groupe Proximus, Proximus SpearIT vous offre également les avantages et garanties d'une grande entreprise. Vous pouvez compter sur un salaire attrayant et un large éventail d'avantages extralégaux.

Envie de vous lancer ?

N'hésitez pas et transmettez-nous sans tarder votre lettre de motivation ainsi que votre C.V. via le bouton ci-dessous.

Vous avez d'autres questions concernant la fonction ? N'hésitez pas à appeler Olivier Van Dorpe au 0479 538 938.

 

Proximus SpearIT – 38 Ferdinand Allenstraat – 3290 Diest

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