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Presales Consultant Services

Chez Proximus SpearIT, nous mettons tout en œuvre pour permettre aux entreprises de travailler de manière plus intelligente, plus sûre et plus rapide. Notre offre de services IT est particulièrement étendue. Nos clients l'ont bien compris. Entreprise en forte croissance, nous sommes constamment à la recherche de collaborateurs supplémentaires.

 

Proximus SpearIT est spécialisée dans les domaines suivants :

  • Projets d'infrastructure et intégrations, sur site et dans le cloud
  • Services comme les réseaux, la sécurité, Skype for Business, le stockage, la maintenance de réseaux et de serveurs, la surveillance, le Service Desk et le support sur site.
  • Support par des spécialistes IT, des Project Managers et des managers de transition.
  • Serveurs, équipement réseau, smartphones, tablettes, PC et accessoires.

What do we expect from you?

The presales services consultant takes the ownership of the service related aspects in customer offers and ensures a suited service approach is applied in the proposal. He/she works in close collaboration with the presales consultants of the different solution houses within SOL IT and SOL Telco.

For multi-solution projects, the presales services consultant ensures a good alignment between the services on the different solutions in the bid, and brings maximal end-to-end customer experience across all solutions. 
 
Job description:

  • Increasing Proximus’ added value in service related bids
  • Turning service aspects into real differentiators in customer proposals
  • Convincing our customers by our service quality (assist sales in customer presentations)
  • And as a consequence, improve win ratio of bids

Job Description:

Understanding customer needs with respect to services

  • Determine which type of services are requested (installation, maintenance, monitoring, management, reporting,…).
  • Understanding the reasons behind the different service requirements of the customer (global context, customer pains,…)

Services strategy & requirements management

  • Determine the service gap between the customer requirements and Proximus standard capabilities. Decide which services to outsource to external parties (in agreement with service delivery organization)
  • Making a meaningful trade-off between service compliance level, risks and buying criteria of the customer.
  • Deciding which SLA’s to offer on the different elements and including them into an end-to-end SLA approach for the customer where possible/needed.

 
Services pricing in customer proposals

  • Ensuring market conform service pricings in customer bids (in collaboration with ICT pricing team)
  • Ensure correct and complete services costing input for project P&L’s.

Find & describe quick-win solutions for specific customer needs

  • Take the ownership of finding quick win solutions to comply to specific services related customer needs in the scope of a customer bid.
  • Validate customized services proposals with product managers and service delivery before sending out the proposal to the customer

Service optimization

  • Formulate concrete service development improvement actions to the services development team.
  • Work-out reusable descriptions of service related topics and ensure they are put available for future customer projects

Qualifications:

Main competences

  • You have excellent communication, presentation & proposal writing skills;
  • You are a team player and can easily work with different people in different functional domains;
  • You are result driven and stress resistant. Working under tight deadlines does not bother you;
  • You take ownership and responsibility;
  • You understand customer needs and can formulate suitable propositions;
  • You have a good balance between a critical attitude and constructive ‘can do’ attitude;
  • You are flexible and solution-oriented.

 
General knowledge & experience

  • Minimum 5 years relevant experience
  • Good high level knowledge of various ICT-domains
  • Good understanding of the Proximus organization
  • Master grade or equal by experience
  • Interest in ICT services is key. Knowledge of ITIL and experience in a presales environment are a big plus
  •  Excellent French/Dutch writing skills. Native French is a plus

Your working place:

Brussels

Quelle est notre offre?

Chez Proximus SpearIT, votre carrière peut prendre toutes les directions. Vous êtes aux premières loges pour découvrir les nouvelles technologies et pouvez affûter en permanence vos compétences via notre ICT Academy. Notre culture d'entreprise est celle d'une PME : nous disons les choses telles qu'elles sont et ne renonçons face à aucun défi.

Filiale du Groupe Proximus, Proximus SpearIT vous offre également les avantages et garanties d'une grande entreprise. Vous pouvez compter sur un salaire attrayant et un large éventail d'avantages extralégaux.

Envie de vous lancer ?

N'hésitez pas et transmettez-nous sans tarder votre lettre de motivation ainsi que votre C.V. via le bouton ci-dessous.

Vous avez d'autres questions concernant la fonction ? N'hésitez pas à appeler Sylviane Wattiez au 0478 71 55 77.

 

Proximus SpearIT – 38 Ferdinand Allenstraat – 3290 Diest

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