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Process Designer

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

Proximus SpearIT strengths:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

  • Your role consists of documenting the SpearIT ITIL processes and support the implementing the customer-specific processes for delivering the SpearIT services to customers and fitting these into the SpearIT processes;
  • To this end, you are working with the intermal teams to establish the AS-IS process documentaton, in direct contact with external customers for necessary customer adaptations. You will also be working on completing  and reviewing our company’s various process descriptions (Incident mgmt, Problem mgmt, Change mgmt , Asset mgmt, Configuration mgmt, continuous improvement, etc).
  • Once AS-IS documentation is completed, processes improvement roadmap will be required aligned with the internal stakeholders and the appropriate priorities.

REQUIREMENTS

  • You have a bachelor or master degree and/or at least 3 years of experience in Process design activities;
  • Experience with ITILv3, ITIL4 processes.
  • Process modelling skills like BPMN is a plus;
  • Knowledge of an ITSM tool such as 4ME or Autotask is a plus;
  • Knowledge of Agile processes is a plus
  • You take responsibility, you are customer-oriented, quality-oriented, work according to plan, flexible, solution-oriented and eager to learn;
  • You are a hands-on oriented person who takes pragmatic decisions
  • You are communicative;
  • You are a team player;
  • You are fluent in Dutch and English. French is considered as a plus

What do we offer?

as a fast-growing tech company, we indulge in cutting-edge technologies and we invest in durable and interesting careers where we map your professional growth on the opportunities within Be-Mobile.

You’ll feel at home if you share values like integrity and open feedback.
Our young, trustworthy and passionate teamplayers are curious to get to know you! Are you as well?

We provide a very interesting total remuneration package, flexible working hours and healthy team initiatives, which we will explain during the selection process.

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Eager to take the plunge?

Don’t hesitate: quickly send us your motivation letter and CV using the button below.

If you have any questions about the job, feel free to call Mohamed Debdabi on 0476 69 56 57.

 

Proximus SpearIT nv / sa - Carlistraat / Rue Carli 4, 1140 Evere, BE

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