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Digital Helpdesk & Support

Make sure everything runs smoothly, including when people get in the pit lane or briefly break down.
Employees like a progressive workplace; as an employer you distinguish yourself with this.

Our teams assist people in their own language. Digitally if possible. Personally if necessary. This way, you avoid overkill and yet ensure greater satisfaction.

Focus on results instead of input. Free up time to help your business move forward. Your race engineers don't have to replace any tires.   

We organize your helpdesk. We set up processes. We recruit people and train them. We follow up the personnel planning and give you suggestions for improvements.

We conclude SLAs, so you can manage based on results instead of spending time on practical concerns.

Why you should opt for our helpdesk

  Local touch

Add a local touch to all your support activities. More efficiency for everyone. More satisfied customers.


We switch off the engine and make sure all parts perform optimally. Let the drivers do the cornering.


We bring together the most innovative solutions on the market. Do you have a cool idea yourself? We'd like to hear it.

A results-oriented approach

How do we get onto the winners podium?

With a tailor-made solution focused on providing a better user experience, more satisfaction and greater productivity. And one which is, moreover, financially efficient and operationally effective.
We follow a results-oriented approach. Professionals don't leave anything to chance.


How do your people work? In the office? On location? At home? We make creative adaptations. No one size fits all.

Workshops and roadmap

We tune the car to the circuit you'll be driving on. What are your needs? How do we cater to them all in processes? What can we improve?

Informed choice

Decide on the basis of a business case with a clear TCO and cost per user. Obtain a high-level design and help fine-tune it in detail or test a prototype.

Detailed planning

A statement of work establishes our collaboration. You receive a project plan, with transition and roll-out of the helpdesk.

Just step on the gas pedal

As a team manager you monitor your racing car's parameters and adjust your SLAs and KPIs with the assistance of our service manager.

The building blocks of your helpdesk

Local and/or remote helpdesk team

1st, 2nd and 3rd line support working locally or remotely, as you wish.

On-site support

A counter and/or our flying squad that assists users at their desk.


Monitoring and analysis of the actual user experience.

Continuous improvement

Follow-up and improvement plans from our service manager.

Self-service portal

A user-friendly portal in which users can start up the main processes and follow up their tickets.


Service points

   Smart lockers

   Home delivery

   MyAssistant (link to Proximus Page)

   Or other creative solutions

Request your Support Workshop

Together with you, we'll map your needs and define the processes. We'll present the result in a report with a high-level roadmap.

With our approach you get:

  • A tailor-made solution based on best practices and innovative components
  • A grip on your TCO and cost per user
  • All elements to make an informed decision
  • A better user experience and higher productivity
  • Financial optimization
How do you give your team a breather with the right workplace tools?

Request your Employee Productivity Pitstop