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L3 Frontend Support Engineer Office 365/Azure

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

Proximus SpearIT strengths:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

Job description:

As member of the L3 Frontend Support team you will mainly focus on providing 3rd line support for incidents, problems, reporting and monitoring for cases where 1st or  2nd line team was not able to solve the issue at hand.

Typical Tasks:

-       Incident handling
-       Operational management, configuration and troubleshooting of client OS, applications and O365 (Exchange, SharePoint, Teams,…) (3th Line Support)
-       Interaction with customers (including VIP customers)
-       Writing work instructions for 1st and 2nd line
-       Training of team members
-       Administering Microsoft Office 365

Job requirements

Required Skills and experience:

-       Expert knowledge/troubleshooting of Microsoft products (Windows 10, O365 (Exchange, SharePoint, Teams, …))
-       Mac OS knowledge is a plus.
-       Proficient in creating PowerShell scripts (VBScript or Win Batch would be an asset)
-       Proficient knowledge of Azure
-       Basic knowledge of SCCM/ Intune
-       Basic knowledge of Trend Micro and O365 Security (ATP, Cloud App Security,…)
-       Basic knowledge of Application packaging and testing
-       Basic knowledge of Networking (TCP/IP)
-       Microsoft Certifications are an added value

Personality and Values:

-       Excellent team player
-       Communicative and assertive
-       Committed to quality
-       Methodical and able to treat several problems autonomously. Very good troubleshooting and problem-solving skills.
-       Customer minded
-       Sense of responsibility and self-initiative
-       Perseverance
-       Dutch verbal and writing skills (mandatory)

Your working Place

Brussels

What do we offer?

At Proximus SpearIT, you can take your career in many directions. You will be among the first to explore new technologies and can constantly update your skills in our ICT Academy. Our working culture is that of an SME: we say it like it is and never shy away from a challenge.

Since we form part of the Proximus Group, you also benefit from the advantages and security of a large company. You can expect an attractive salary and an extensive package of fringe benefits.

Eager to take the plunge?

Don’t hesitate: quickly send us your motivation letter and CV using the button below.

If you have any questions about the job, feel free to call Anne Thyoux on +32475729217.

 

Proximus SpearIT – 38 Ferdinand Allenstraat – 3290 Diest

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