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Helpdesk ICT Technician

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

Proximus SpearIT strengths:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

  • Handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
  • Ensure the correct dispatching to the various technical departments
  • Inform the customer about the status of his request and the solution of his incident
  • Ensure a good follow-up of the interventions in the field 
  • Ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
  • Report recurring problems -provide support to colleagues to have a good impact on customer satisfaction

Job Requirements

Degree & Experience

  • technical education in higher education or equivalent experience

Technical skills

  • Office 365

Attitudes/Behavior

  • open and flexible
  • team spirit
  • creativity
  • self-sufficient
  • flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)

Languages

  • Bilingual dutch and french
  • Knowledge of English is an asset

Your Working Place

Brussels 

What do we offer?

At Proximus SpearIT, you can take your career in many directions. You will be among the first to explore new technologies and can constantly update your skills in our ICT Academy. Our working culture is that of an SME: we say it like it is and never shy away from a challenge.

Since we form part of the Proximus Group, you also benefit from the advantages and security of a large company. You can expect an attractive salary and an extensive package of fringe benefits.

Eager to take the plunge?

Don’t hesitate: quickly send us your motivation letter and CV using the button below.

If you have any questions about the job, feel free to call Anis Ajari on +32 488295991.

 

Proximus SpearIT – 38 Ferdinand Allenstraat – 3290 Diest

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