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Call & Contact Centers Technology Specialist

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

Proximus SpearIT strengths:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

 In order to reinforce our Call & Contact Center competence center within the Advanced Workplace domain, we are looking for a Service Delivery Consultant - with Call & Contact Center expertise & passion.

As Service Delivery Consultant, based on your Call & Contact Center expertise, you design, implement, and, operate 24/7 C&CC solutions, and ensure, technical consultancy and effective pre-, and after sales support in order to maximize margin, and meet/exceed expectations of external enterprise customers in accordance with SLA’s and/or contract.

Duties and responsibillities:

  • You validate proposed solution in pre-sales phase 
  • You are able to deliver an expert level support related to the incident management process 
  • You implement, operate and maintain the C&CC solutions 
  • You provide technical advice towards customers and colleagues in order to effectively inform and/or advise them 
  • You develop, maintain and share technical expertise and customer specific information 
  • You define, control and optimize the margin and take corrective actions when needed 
  • You integrate in a team, working in a guard duty system (max 1 week on 4). 

Areas of Knowledge

  • Implementations, Support & Troubleshooting Service, changes, deployments
  • Core IT (networks, servers, virtualizations, firewalls, etc.)
  • Telephony infrastructure (SBC’s, SIP, WebRTC)
  • Product Management of our contact center products
  • Reporting/Dashboard (Historical - Real time)
  • Integration, such as PowerBI
  • Integrations with external systems (CRM, databases, web services, etc.)
  • Development
  • Custom reports
  • Scripts - Automation
  • Support of the development team
  • New technologies like Bots & Artificial Intelligence

Profile

  • You have a Bachelor in IT, Electronics, Applied Informatics, or the equivalent through experience!
  • You’re passionate by IT
  • You regard the translation of complex problems into solutions for customers as a challenge
  • You are a professional with a "service mind"
  • You are eager to learn, and not afraid of change
  • You have a good team spirit and like to communicate with customers in order to translate their questions into functional wishes and technical solutions.
  • You have a proactive attitude
  • You take initiative and systematically drive for results 
  • You are able to meet and exceed customers’ expectations 
  • You are able to inform efficiently and are able to communicate at all levels with your customers/colleagues 
  • You are able to deliver On Time On Budget and within the Scope
  • You are able to learn quickly and not afraid of change
  • You advise the business to enrich the solution & Professional Service portfolio      

Your Working Place

Brussels 

What do we offer?

At Proximus SpearIT, you can take your career in many directions. You will be among the first to explore new technologies and can constantly update your skills in our ICT Academy. Our working culture is that of an SME: we say it like it is and never shy away from a challenge.

Since we form part of the Proximus Group, you also benefit from the advantages and security of a large company. You can expect an attractive salary and an extensive package of fringe benefits.

Eager to take the plunge?

Don’t hesitate: quickly send us your motivation letter and CV using the button below.

If you have any questions about the job, feel free to call Arnaud Llamas Bravo on 0477 90 30 23.

 

Proximus SpearIT – 38 Ferdinand Allenstraat – 3290 Diest

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