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Senior Project/ Service Delivery Manager

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

Proximus SpearIT strengths:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

Duties and responsibillities:‚Äč

  • Builds & Leads the E2E Service Integration & delivery team for his contract or account
  • Motivate and challenge your (virtual) team to make them go the extra mile in boosting customer satisfaction in a cost-efficient way
  • Take contract execution ownership and check during presales phase with project, operations and service manager if the proposed solution and service is feasible and complete and meets the customer’s business needs and ICT constraints.
  • End2End service integration responsibility of all involved service providers & Manages the end-to-end service aspects, SLA’s, reporting for the customer.
  • Manages external service providers not specifically linked to one practice.
  • Be accountable & responsible for blending and managing the Service Transition and Service Operations accountabilities as a SPOC
  • Supports Sales people in Contract management for service related aspects
  • Is accountable for the customer NPS 
  • Working location/hours : Brussels/Office hours + regular customer visits

Job Requirements

  • Master degree or equivalent by experience
  • Strong business acumen skills gained by at least 8 years of experience in managing large ICT accounts/projects and taking leadership over account/project teams in a complex environment
  • Excellent oral and written communication and presentation skills in English, Dutch and French.
  • ITIL4 knowledge
  • SIAM knowledge experience in leading (virtual) teams 
  • Experience in service operations
  • Good understanding of ICT services
  • Languages:Fluent in Dutch, English and French

Working Location

Brussels

What do we offer?

At Proximus SpearIT, you can take your career in many directions. You will be among the first to explore new technologies and can constantly update your skills in our ICT Academy. Our working culture is that of an SME: we say it like it is and never shy away from a challenge.

Since we form part of the Proximus Group, you also benefit from the advantages and security of a large company. You can expect an attractive salary and an extensive package of fringe benefits.

Eager to take the plunge?

Don’t hesitate: quickly send us your motivation letter and CV using the button below.

If you have any questions about the job, feel free to call Anne Thyoux on 0475 72 92 17

Proximus SpearIT – 38 Ferdinand Allenstraat – 3290 Diest

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