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Process Manager (Incident & Change Manager)

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

Proximus SpearIT strengths:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

Duties and responsibilities

  • Manage day to day operations related to process management, specifically Incident & Change Management
  • Report performances for process management
  • Represent process management towards internal and external customer link to contract activities (customer, partners, subco,)
  • Ensure training and support towards internal organisation regarding process management
  • Ensure process launch and improvement for process management
  • Manage urgent situations outside business hours when needed

What makes the job attractive?

  • Contact with different teams within the Proximus organisation and working in relation with our partner delivering excellence towards our customer.
  • Participating in contract management and follow up including management of improvement tracks by fine tuning for owned process(es).

Job Requirements

Personality and Values:         

  • Excellent team worker
  • Communicative and assertive
  • Committed to quality
  • Methodical and able to treat several problems autonomously
  • Customer minded
  • Sense of responsibility and self-initiative

Skills and Experience:

  • Active knowledge in ITIL v3 process execution (min. 5 years of experience in Process Management function and specific in change management)
  • Experience in ITIL process improvement is welcome.
  • Proven experience in management of ITIL processes within large organisation
  • Sound technical understanding of following technology domains: IP/Connectivity, Data Centre, Cloud, Security
  • Knowledge in process design is an asset.
  • Languages:
    • Native Dutch with good knowledge of French and English
    • Working location/hours: Diegem (customer site)

Your Working Place


What do we offer?

At Proximus SpearIT, you can take your career in many directions. You will be among the first to explore new technologies and can constantly update your skills in our ICT Academy. Our working culture is that of an SME: we say it like it is and never shy away from a challenge.

Since we form part of the Proximus Group, you also benefit from the advantages and security of a large company. You can expect an attractive salary and an extensive package of fringe benefits.

Eager to take the plunge?

Don’t hesitate: quickly send us your motivation letter and CV using the button below.

If you have any questions about the job, feel free to call Arnaud Llamas Bravo on +32 477 90 30 23.


Proximus SpearIT – 38 Ferdinand Allenstraat – 3290 Diest

Apply now!