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Service Integration Delivery Manager

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

Proximus SpearIT strengths:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

We are currently looking for a motivated Service Integration Delivery Manager who will own several customer contracts to ensure correct execution, high customer experience and create new & innovative business.

Job description:

  • Lead the governance team and take full Accountability for customer experience and customer satisfaction and related improvement plans. Motivate and challenge your (virtual) team to make them go the extra mile in boosting customer satisfaction in a cost-efficient way
  • Ensures correct contract execution (scope, SLA’s, invoicing ,…)
  • Responsible for having the right end-to-end processes in place to get a meaningful service integration layer across the full partner ecosystem
  • Develop new business by ensuring service improvement actions and driving innovation
  • Setting up and managing the partner ecosystem needed to win and run your deals.
  • Manage, drive & steer the P&L and report clearly and regularly on the financials and operational aspects of your contracts
  • Manages operational & contractual customer relation and is SPOC for all account related escalations

Profile

  • ITIL certification
  • project management experience is a plus
  • Industrial engineer, or equivalent by experience
  • knowledge of datacenter solutions
  • Minimum 6 years of relevant experience in ICT and hosting services
  • Highly customer focused
  • Proactive, assertive without being arrogant
  • Able to manage resources efficiently (people, time, budget, tasks, virtual teams)
  • Able to communicate efficiently and effectively, and liaise actively at all levels with your customers/colleagues
  • Fluent in Dutch, French and English (oral and written) 

Your working Place

Brussels Proximus office & customer office

What do we offer?

At Proximus SpearIT, you can take your career in many directions. You will be among the first to explore new technologies and can constantly update your skills in our ICT Academy. Our working culture is that of an SME: we say it like it is and never shy away from a challenge.

Since we form part of the Proximus Group, you also benefit from the advantages and security of a large company. You can expect an attractive salary and an extensive package of fringe benefits.

Eager to take the plunge?

Don’t hesitate: quickly send us your motivation letter and CV using the button below.

If you have any questions about the job, feel free to call Maweja Mukuna on +32 479 77 14 75.

 

Proximus SpearIT – 38 Ferdinand Allenstraat – 3290 Diest

Apply now!

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