Home > Work with us > Presales Services Consultant

Presales Services Consultant

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

 

Proximus SpearIT strenghts:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

The presales services consultant takes the ownership of the service related aspects in customer offers and ensures a suited service approach is applied in the proposal. He/she works in close collaboration with the presales consultants of the different solution houses within SOL IT and SOL Telco.

For multi-solution projects, the presales services consultant ensures a good alignment between the services on the different solutions in the bid, and brings maximal end-to-end customer experience across all solutions. 
 
Job description:

  • Increasing Proximus’ added value in service related bids
  • Turning service aspects into real differentiators in customer proposals
  • Convincing our customers by our service quality (assist sales in customer presentations)
  • And as a consequence, improve win ratio of bids

Job Description:

Understanding customer needs with respect to services

  • Determine which type of services are requested (installation, maintenance, monitoring, management, reporting,…).
  • Understanding the reasons behind the different service requirements of the customer (global context, customer pains,…)

Services strategy & requirements management

  • Determine the service gap between the customer requirements and Proximus standard capabilities. Decide which services to outsource to external parties (in agreement with service delivery organization)
  • Making a meaningful trade-off between service compliance level, risks and buying criteria of the customer.
  • Deciding which SLA’s to offer on the different elements and including them into an end-to-end SLA approach for the customer where possible/needed.

 
Services pricing in customer proposals

  • Ensuring market conform service pricings in customer bids (in collaboration with ICT pricing team)
  • Ensure correct and complete services costing input for project P&L’s.

Find & describe quick-win solutions for specific customer needs

  • Take the ownership of finding quick win solutions to comply to specific services related customer needs in the scope of a customer bid.
  • Validate customized services proposals with product managers and service delivery before sending out the proposal to the customer

Service optimization

  • Formulate concrete service development improvement actions to the services development team.
  • Work-out reusable descriptions of service related topics and ensure they are put available for future customer projects

Qualifications:

Main competences

  • You have excellent communication, presentation & proposal writing skills;
  • You are a team player and can easily work with different people in different functional domains;
  • You are result driven and stress resistant. Working under tight deadlines does not bother you;
  • You take ownership and responsibility;
  • You understand customer needs and can formulate suitable propositions;
  • You have a good balance between a critical attitude and constructive ‘can do’ attitude;
  • You are flexible and solution-oriented.

 
General knowledge & experience

  • Minimum 5 years relevant experience
  • Good high level knowledge of various ICT-domains
  • Good understanding of the Proximus organization
  • Master grade or equal by experience
  • Interest in ICT services is key. Knowledge of ITIL and experience in a presales environment are a big plus
  •  Excellent French/Dutch writing skills. Native French is a plus

Your working place:

Brussels

What do we offer?

At Proximus SpearIT, you can take your career in many directions. You will be among the first to explore new technologies and can constantly update your skills in our ICT Academy. Our working culture is that of an SME: we say it like it is and never shy away from a challenge.

Since we form part of the Proximus Group, you also benefit from the advantages and security of a large company. You can expect an attractive salary and an extensive package of fringe benefits.

Eager to take the plunge?

Don’t hesitate: quickly send us your motivation letter and CV using the button below.

If you have any questions about the job, feel free to call Sylviane Wattiez on +32 478 71 55 77.

 

Proximus SpearIT – 38 Ferdinand Allenstraat – 3290 Diest

Apply now!

Get to know some colleagues already

Engin Kalça,
Team Lead Support System Engineers

"Als IT’er vind ik het heerlijk om met de nieuwste technologieën...

Read more

Engin Kalça

Tom Tomczak,
Managing Director

Zoals onze naam aangeeft, zijn we voor 100% dochter van de Proximus Groep, de...

Read more

Tom Tomczak

Ken Vanmarsenille,
Field Engineer

“Ik ben een goed jaar in dienst bij Proximus SpearIT. Het eerste half...

Read more

Ken Vanmarsenille

Maxime Lamy,
Technical Architect

“Ik ben een man van uitdagingen. Geef mij een doel en ik herleef...

Read more

Maxime Lamy
Contact