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Second Line Support

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

Proximus SpearIT strengths:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

The Operations team within Proximus SpearIT Projects & Services is a team of 22 people.

It includes: 1st Line Support, 2nd line Support, 3rd Line support, Field services, the teamleaders, incident manager, service delivery manager and services lead. The team based in Diest is responsible for the provision of IT services and support to internal and external customers. The successful candidate will be required to work closely with the other members of the support desk, both on premise and in the field

Job description:

  • To provide second line technical support, assisting them with PC, server, networking and hardware problems via phone, email or onsite visits
  • To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site
  • To document all calls on the call logging system
  • Produce statistics each month on Helpdesk issues
  • To maintain user security on all systems
  • Supporting users in the use of Computer equipment by providing necessary training and advice
  • To arrange for external support visit whenever problems cannot be resolved in house
  • Provide excellent customer service and high-quality technical support


Required technical skills

  • Knowledge and understanding of TCP/IP, DNS, DHCP
  • Knowledge of Exchange, Active Directory
  • Knowledge of virtualization (Hyper-V, VMware)        
  • Knowledge of Backup Systems (Veeam, backup exec)
  • Knowledge of Windows Server
  • Excellent troubleshooting skills

These extra skills are a plus

  • Experience in an ITIL based IT service management environment
  • Experience in knowledge and configuration management
  • Knowledge of Skype for Business
  • Knowledge of Sharepoint


  • He/she must be able to prioritise a variable workload and know when to escalate a problem appropriately.
  • They must be well organised, self-motivated, punctual, and flexible in their approach to work.
  • You have a strong desire and focus on continuous improvement and personal development.
  • You have the ability to find your way in a growing organization.
  • You have good communication skills.
  • An excellent team player
  • Fluent in Dutch, French and English.

Your working Place 


What do we offer?

At Proximus SpearIT, you can take your career in many directions. You will be among the first to explore new technologies and can constantly update your skills in our ICT Academy. Our working culture is that of an SME: we say it like it is and never shy away from a challenge.

Since we form part of the Proximus Group, you also benefit from the advantages and security of a large company. You can expect an attractive salary and an extensive package of fringe benefits.

Eager to take the plunge?

Don’t hesitate: quickly send us your motivation letter and CV using the button below.

If you have any questions about the job, feel free to contact Carima Mouhhadi via her mail carima.mouhhadi@proximus-spearit.be.


Proximus SpearIT – 38 Ferdinand Allenstraat – 3290 Diest

Apply now!

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