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Account Delivery Manager

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

Proximus SpearIT strengths:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

The Business Integration and ICT Outsourcing department brings an excelling customer experience to the COR Top-30 customers for all Telco and IT Solutions. This personalised customer centric service is delivered by means of customer dedicated and - oriented teams.

For one of our customers we are looking for an account delivery manager. The customer is active in the public sector and the services offered to the customer cover the complete service portfolio from the Proximus group.

Job description:

  • Manage, drive & steer the P&L and reporting of the financials
  • Accountable for customer experience and customer satisfaction and related improvement plans. Motivate and challenge your (virtual) team to make them go the extra mile in boosting customer satisfaction in a cost-efficient way
  • Accountable for building good relations with the customer, internal & external partners, … and become the trusted, pro-active partner for your customer
  • Report clearly and regularly to the management on the financial and operational status of the account of contracts related to the account
  • Contract management of Frame Agreements and seem-less collaboration between different phases of the complete contract life cycle
  • Take contract execution ownership and check during presales phase with project, operations and service manager if the proposed solution and service is feasible and complete and meets the customer’s business needs and ICT constraints.
  • Accountable for the operational management of the account and related contracts (from offer to bill)
  • Ensure optimal collaboration with the rest of the company, in line with overall company targets
  • Align with and/or push the competence managers to make sure to have an optimally staffed team and provide clear inputs and forecasts to the competence managers as to which resources/skills/certification.

Profile

  • Master degree or equivalent by experience
  • Strong business acumen skills gained by at least 8 years of experience in managing large ICT accounts/projects and taking leadership over account/project teams in a complex environment
  • Business acumen
  • Excellent oral and written communication and presentation skills in English, Dutch and French.
  • Hands-on experience in budget, P&L and contract management
  • PM and Program Management Certification (Prince, MSP, …), knowledge of ITILv3
  • Fluent in Dutch, French and English (orally and written)

Your working Place 

Brussels

What do we offer?

At Proximus SpearIT, you can take your career in many directions. You will be among the first to explore new technologies and can constantly update your skills in our ICT Academy. Our working culture is that of an SME: we say it like it is and never shy away from a challenge.

Since we form part of the Proximus Group, you also benefit from the advantages and security of a large company. You can expect an attractive salary and an extensive package of fringe benefits.

Eager to take the plunge?

Don’t hesitate: quickly send us your motivation letter and CV using the button below.

If you have any questions about the job, feel free to call Roel Kox on 016/35 91 00.

 

Proximus SpearIT – 38 Ferdinand Allenstraat – 3290 Diest

Apply now!

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