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Service Solutions Architect WPaas

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

Proximus SpearIT strengths:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

The objective of the Service Architect is to ensure that the WPaaS services are operationally designed and ready to implement.
 

  • You identify the service offering and the customer needs in a presales-phase
  • You make sure customers receive Service Design & Service Management processes which contractually and operationally meet their requirements.
  • You are responsible for the design of Service Offerings and the  Implementation for customers.
  • Service organization design.
  • Service management process/procedure definition.
  • Customer engagement (to agree processes & interfaces).
  • Process work instruction.
  • Service reporting design.
  • Service management tool requirements design.
  • Service management / design proposals to customers.
  • Service management consultancy.
  • Change Requests for projects which require out of scope deliverables.
  • You assist the pre-sales processes with design and descriptions of technical solutions
  • You engage with customers in both pre-sales and implementation phases
  • You cooperate with other business units to assure smooth integration of services and systems
  • You continuously look for service improvements and suggest these at running customer operations
  • You Perform Due Diligence tasks on new contract checking the assumptions against the design and evaluate the GAP.

Your skills: 

  • You have a broad and generic knowledge of User Support mechanisms and methodologies
  • ITIL, SIAM, ITSM and similar abbreviations are your thing
  • You’re an analytical thinker with a sound pragmatic approach
  • You are able to operative independently and take ownership.

What do we offer?

At Proximus SpearIT, you can take your career in many directions. You will be among the first to explore new technologies and can constantly update your skills in our ICT Academy. Our working culture is that of an SME: we say it like it is and never shy away from a challenge.

Since we form part of the Proximus Group, you also benefit from the advantages and security of a large company. You can expect an attractive salary and an extensive package of fringe benefits.

Eager to take the plunge?

Don’t hesitate: quickly send us your motivation letter and CV using the button below.

If you have any questions about the job, feel free to call Anis Ajari 0488 29 59 91.

 

Proximus SpearIT – 38 Ferdinand Allenstraat – 3290 Diest

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