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Service Delivery Manager Junior

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

 

Proximus SpearIT strengths:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

Within the Service Delivery Management team you will focus on delivering service management and meeting or exceeding the expectations of external professional customers in accordance with SLAs and/or contracts.

This includes the following tasks and responsibilities:

  • You act as a tactical SPOC (Single Point of Contact) during the operational lifecycle of a contract, ensuring an efficient relationship between the customer and the various internal departments or external partners involved in the delivery of the services.
  • You coordinate the service delivery of the solutions to the client through regular Service Review Meetings with the customers and create an enabling environment for the internal resources.
  • Based on the SLAs agreed with the customer and the analysis of reports, you ensure that the services are delivered as contractually agreed. If necessary, you initiate corrective action plans in order to comply with the SLA and to continuously improve our services.
  • On the basis of regular service review meetings and internal account team meetings, you define and manage concrete action plans and improvement plans

Job Requirements

Required profile:

  • Strong background in IT
  • Minimum 1 year relevant experience and expertise with Professional Customers and/or team leading

Soft skills:

  • You speak and write English fluently + good oral knowledge of French and Dutch
  • You are communicative and good listener
  • You have good organizational and diplomacy skills
  • You are a team player and quick learner

Working location/hours:

  • Brussels/Office hours 
  • Post-Covid: 2 ~ 3 homework days/week

What do we offer?

At Proximus SpearIT, you can take your career in many directions.

You will be among the first to explore new technologies and can constantly update your skills in our ICT Academy. Our working culture is that of an SME: we say it like it is and never shy away from a challenge.

Since we form part of the Proximus Group, you also benefit from the advantages and security of a large company. You can expect an attractive salary and an extensive package of fringe benefits.

Eager to take the plunge?

Don’t hesitate: quickly send us your motivation letter and CV using the button below.

If you have any questions about the job, feel free to call Anne Thyoux 0475 72 92 17.

 

Proximus ICT nv / sa –  Carlistraat / Rue Carli 2, 1140 Evere.

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