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Service Delivery Manager

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

Proximus SpearIT strengths:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

Context

  • You act as a tactical SPOC (Single Point of Contact) during the operational lifecycle of a contract, ensuring an efficient relationship between the customer and the various internal departments or external partners involved in the delivery of the services;
  • You coordinate the service delivery of the solutions to the client through regular Service Review Meetings with the customers and create an enabling environment for the internal resources;
  • Based on the SLAs agreed with the customer and the analysis of reports, you ensure that the services are delivered as contractually agreed. If necessary, you initiate corrective action plans in order to comply with the SLA and to continuously improve our services;
  • You handle all customer requests in a timely manner and in accordance with the contract terms;
  • You define, monitor and optimise the profitability of your customer contracts, take corrective action if necessary after consultation with AM and team leaders;
  • You organise internal ATM (Account Team Meetings) with the main internal stakeholders (pre)sales, technical and service consultants, engineers, architects, etc..;
  • On the basis of regular service review meetings and internal account team meetings, you define and manage concrete action plans and improvement plans;
  • You actively participate in internal work groups and internal team meetings;
  • You travel regularly to customers.

Job requirements:

  • Industrial engineer or equivalent through experience;
  • Minimum 4 years relevant experience and expertise in Service Management, contacts with Professional Customers, operational environment and coordination of experts;
  • Good knowledge of Telco and at least two of the following ICT solutions: LAN/WLAN, Security, Data Centre, UC;
  • Good knowledge in contract management, SLAs and finance;
  • You have a sense of initiative and you systematically want to achieve results;
  • You meet and exceed the expectations of your internal or external customers.
  • You inform your colleagues in a timely and efficient manner.
  • You are a team player/ team worker;
  • You are able to manage resources (team, time, budget, tasks, virtual teams);
  • Methodical and able to treat several problems autonomously;
  • Stress resistant, patience, tolerance and resilience
  • Customer, Quality & Service Minded;
  • Excellent Communication skills;
  • Fluent in Dutch, English and French.

What do we offer?

At Proximus SpearIT, you can take your career in many directions. You will be among the first to explore new technologies and can constantly update your skills in our ICT Academy. Our working culture is that of an SME: we say it like it is and never shy away from a challenge.

Since we form part of the Proximus Group, you also benefit from the advantages and security of a large company. You can expect an attractive salary and an extensive package of fringe benefits.

Eager to take the plunge?

Don’t hesitate: quickly send us your motivation letter and CV using the button below.

If you have any questions about the job, feel free to call Mohamed Debdabi on 0476 69 56 57.

 

Proximus SpearIT – 38 Ferdinand Allenstraat – 3290 Diest

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