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Process Designer

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

Proximus SpearIT strengths:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

Context

  • Your role consists of defining and implementing the customer-specific processes for delivering the services to customers and fitting these into the Proximus processes;
  • To this end, you are in direct contact with external customers.

Job requirements:

  • You have a bachelor or master degree and/or at least 5 years of experience in Process design activities;
  • Certified with ITIL (Foundation; V3; V4..)
  • Experienced with Process modelling skills like BPMN;
  • Knowledge of an ITSM tool such as Service Now is a plus;
  • You take responsibility, you are customer-oriented, quality-oriented, work according to plan, flexible, solution-oriented and eager to learn;
  • You are used to working with external customers with a commercial attitude;
  • You are used to working with partners in complex environments;
  • You are assertive and communicative;
  • You are a team player;
  • Dutch fluent + English. French is considered as a plus.

Within the Enterprise Business division (EBU) lies the mission of the department Enabling Services Design in the delivery of ICT- and Telco-solutions by designing smooth processes and tools.
Processes are the key building blocks of our customer journeys. Improving these process building blocks will result in an improved customer journey and its NPS (net promoter score), CES (customer experience score), Customer satisfaction, which in turn has an impact on the profitability of the company.
Within the team of Service Architects, RFPs are responded with solutions in terms of tooling and processes (ITIL).
 

What do we offer?

At Proximus SpearIT, you can take your career in many directions. You will be among the first to explore new technologies and can constantly update your skills in our ICT Academy. Our working culture is that of an SME: we say it like it is and never shy away from a challenge.

Since we form part of the Proximus Group, you also benefit from the advantages and security of a large company. You can expect an attractive salary and an extensive package of fringe benefits.

Eager to take the plunge?

Don’t hesitate: quickly send us your motivation letter and CV using the button below.

If you have any questions about the job, feel free to call Mohamed Debdabi on 0476 69 56 57.

 

Proximus SpearIT – 38 Ferdinand Allenstraat – 3290 Diest

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