Home > Careers > Workplace Services > Level 1 Service Desk Operator Astrid

Level 1 Service Desk Operator ASTRID

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

Proximus SpearIT strengths:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

Job description:

ASTRID is the operator of the national radio communications, paging and dispatching network designed for emergency and security services in Belgium.
To guarantee the excellence of their services, they are looking for a Level 1 Service Desk Agent.
What do we expect from you?
You will catch the technical incidents and emergencies, dispatch and coordinate the resolution of this incident.

Job requirements

Experience and education

  • A strong interest in IT
  • Terms like ITIL, ticketing handling, OSI are familiar to you
  • A Bachelor’s degree in IT is a plus but not required
  • Relevant experience in call center environment is a plus

Soft skills

  • You are an expert in communication. You are a native French or Dutch speaker with at least a good conversational knowledge in the other language. A good understanding of English is also required
  • You show a customer centric approach, you are going the extra mile for the customer
  • You are empathic and capable to deal with stressfull situations
  • You are stress resistent, solution oriented and you favour object handling
  • You are a dynamic person who is able to adapt to a large range of situations at any time

Technical knowledge

  • Basic understanding of MS Office 365: Teams, Outlook, Excel, Word
  • Basic understanding of pc-hardware: desktop, laptop, tablet, printing
  • Basic understanding of networking: TCP/IP, WAN, WLAN
  • Basic understanding of databases: Access, Oracle

What do we offer?

At Proximus SpearIT, you can take your career in many directions. You will be among the first to explore new technologies and can constantly update your skills in our ICT Academy. Our working culture is that of an SME: we say it like it is and never shy away from a challenge.

Since we form part of the Proximus Group, you also benefit from the advantages and security of a large company. You can expect an attractive salary and an extensive package of fringe benefits.

Eager to take the plunge?

Don’t hesitate: quickly send us your motivation letter and CV using the button below.

If you have any questions about the job, feel free to call Anis Ajari on +32 488 29 59 91.


Proximus SpearIT – 38 Ferdinand Allenstraat – 3290 Diest

Apply now!