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Customer Support

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

Proximus SpearIT strengths:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

Be-Mobile is a European market leader in smart mobility solutions, headquartered in Ghent. We develop and sell technological solutions for electronic toll collection, multi-modal route planning and electronic fare collection. We also offer advanced solutions to measure and manage the traffic flows to put travelers, cities, road authorities, parking operators and logistic companies in control over their mobility processes. 
To strengthen our customer support team for Mobility Payment Solutions (MPS), Be-Mobile is looking for a customer support member.

Responsibilities


As customer support for the MPS team at Be-Mobile you will provide second line support on our mobility payment platform (branded 4411) and our e-permit solutions for electronic parking permits.

  • You will provide second line support to our clients (mainly local governments) and end-users answering their questions and troubleshooting their issues.
  • You will administrate payments, adjusting in incomplete or erroneous payments
  • After a period of training you can assist in new projects and configuration of new clients as well as analyzing and documenting more complex issues with software for third line support to resolve
  • You’ll report to the operations manager, helping him in continuously improving quality, service and client satisfaction.

Profile

The skills that make a great customer support colleague are:

  • Experience in a customer support function, preferably within a technical (software) environment
  • Excellent verbal and written communication skills in English and Dutch. French is a plus
  • Client oriented, focused on client satisfaction and improvement of service
  • Efficient and focused in your work
  • Pragmatic, flexible and able to cope with (changing) priorities.


If you have the learning attitude, you are welcome here!

  • Team spirit is top priority for you
  • Positive mind and ‘can do’ attitude
  • Driven towards results, efficient and focused in your work
  • Eager to learn and continuously improve yourself

What do we offer?

as a fast-growing tech company, we indulge in cutting-edge technologies and we invest in durable and interesting careers where we map your professional growth on the opportunities within Be-Mobile.

You’ll feel at home if you share values like integrity and open feedback.
Our young, trustworthy and passionate teamplayers are curious to get to know you! Are you as well?

We provide a very interesting total remuneration package, flexible working hours and healthy team initiatives, which we will explain during the selection process.

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Eager to take the plunge?

Don’t hesitate: quickly send us your motivation letter and CV using the button below.

If you have any questions about the job, feel free to call Arnaud Llamas Bravo on 0477 90 30 23.

 

Proximus SpearIT nv / sa - Carlistraat / Rue Carli 4, 1140 Evere, BE

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