Home > Careers > Network & Data Center > Network and Support Engineer

Network and Support Engineer

At Proximus SpearIT, we do everything to enable companies to work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees.

Proximus SpearIT strengths:

  • Infrastructure projects and integrations, on-site and in the cloud;
  • Services related to networks, security, Skype for Business, storage, network and server maintenance, monitoring, service desk, and on-site support;
  • Support by IT specialists, project managers and interim managers;
  • Sale of servers, network equipment, smartphones, tablets, PCs and accessories.

What do we expect from you?

The Network and Security Support Engineer will be in charge of the monitoring, request fulfilment and incident management of the Network and Security Infrastructure of the European Commission. Detailed activities include:

  • respond to requests for technical assistance in person, via phone, electronically
  • diagnose and resolve technical hardware and software issues
  • research questions using available information resources
  • advise user on appropriate action
  • follow standard help desk procedures
  • log all help desk interactions
  • administer help desk software
  • redirect problems to correct resource
  • identify and escalate situations requiring urgent attention
  • track and route problems and requests and document resolutions
  • inform management of recurring problems
  • stay current with system information, changes and updates

Job requirements:

  • Education : Graduate in IT / BAC with good knowledge  in computer sciences
  • Internet technologies : DNS, HTTP, SSL, IPSEC, TCP, UDP, IP.
  • General understanding of IP network principle (switching/routing) including
  • Switching: Cisco VSS and stacking technologies, …
  • Routing: Cisco, (MP-)BGP, ISIS, OSPF, multicast
  • WIFI Cisco: WISM, Captive portal, Access Point, Clean Air
  • CCNA Certification
  • General understanding of Security Technologies including
  • Firewalls: Checkpoint, Fortinet and Juniper firewalls
  • Proxy/ reverse proxy: Bluecoat
  • DNS: Bind
  • Remote Access : Pulse Secure
  • Bash/Perl Scripting
  • Experience in delivering in a production environment is considered as an advantage
  • Project Management skills
  • Strong technical leadership skills
  • Customer and Quality focus
  • Sense for pro-activity
  • Ability to understand complex technical situations
  • Ability to provide recommendations
  • Team-spirit
  • Fluent in French and English is a requirement
  • Job Location: Luxembourg

What do we offer?

At Proximus SpearIT, you can take your career in many directions. You will be among the first to explore new technologies and can constantly update your skills in our ICT Academy. Our working culture is that of an SME: we say it like it is and never shy away from a challenge.

Since we form part of the Proximus Group, you also benefit from the advantages and security of a large company. You can expect an attractive salary and an extensive package of fringe benefits.

Eager to take the plunge?

Don’t hesitate: quickly send us your motivation letter and CV using the button below.

If you have any questions about the job, feel free to call Mohamed Debdabi on +32 476 69 56 57.


Proximus SpearIT nv / sa - Carlistraat / Rue Carli 4, 1140 Evere, BE

Apply now!