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Choose worry-free IT services

Jouw kopje thee?

IT infrastructure not your cup of tea?

You can think of better things to do than run your IT systems. Your IT platform should be a springboard, rather than a burden.
We can offer you that.

You like to keep it simple

To offer users a simple experience, IT has to run on increasingly complex systems. We have mastered that complexity. So reap the benefits.

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Invest less, pay for use

Purchasing and maintaining hardware, and hiring and retaining an IT team will only become more expensive.
Pay only for what you use, and we'll take care of the rest.

Take the necessary precautions

Your business doesn’t stop, and neither should your IT systems.
But when it rains, it's handy to have an umbrella.
We even hold that umbrella over your head.

We’ve adapted our services to the needs of medium-sized enterprises which are in the process of professionalizing.

 Bart Weemaels, Head of Projects & Services, Proximus-SpearIT

Bart Weemaels, Proximus-SpearIT

What care do you need?

IT Infrastructure monitoring

Monitor

Our entry-level formula:
We keep an eye on things and inform you in case of problems.

IT Infrastructure care services

Care

We provide standard maintenance, solve problems as they arise, provide a helpdesk, and report on our service and SLA's.

IT Infrastructure managed services

Operate

We run your IT infrastructure with uptime guarantees, solve problems proactively, provide detailed reporting, and propose improvements.

We can manage the following for you:

Werkplekdiensten: end user device management, identity & access management, mobile device management

Workplaces
  • Management of all user devices: desktops, laptops, thin clients, tablets, smartphones, printers, scanners, etc.
  • Identity and access management
  • Helpdesk for end users

IT infrastructure operations

Infrastructure
  • Management of servers and storage, on-premises, in a private or public cloud
  • Disaster recovery and business continuity
  • Management of your WAN and (W)LAN network
  • Security management: prevention and response

Beheer van data- en applicatieplatformen

Application and data platforms
  • Technical management of back-end systems
  • Technical management of databases
  • Technical management of application servers, e.g. for your ERP

Compare our services

IT Infrastructure monitoring

Monitor

Infrastructure and networking
Workplaces
Application and data platforms

You receive:

  • Monitoring
  • Health Status reporting
  • Critical Incident Management
  • NO SLA

IT Infrastructure care services

Care

Workplaces
Application-and data platforms
 

Monitor PLUS

  • Patching & Maintenance
  • Access to Service Desk
  • Access to device management (IMACD)
  • Monthly service report
  • Preventive maintenance
  • Best Effort SLA

IT Infrastructure managed services

Operate

Application-and data platforms
 
 

Support PLUS

  • Full service management
  • More preventive maintenance
  • Standard changes management
  • SLA on:
    • OS & Platform management
    • Incident management
    • Standard Changes
    • Lifecycle management of your devices (IMACD)
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